Chargeback Alert

Event metadata

name: ACQUIRING
types:
- acquiring.chargeback.alert.created
- acquiring.chargeback.alert.updated

Request body

Fields	Data Type	Description
`event_id`	`string`	A unique ID for the event.
`event_name`	`string`	Event name.
`event_type`	`string`	Event type.
`source_id`	`string`	Chargeback alert case ID.
`version`	`string`	API Version number.
`data`	`object`	Related business objects.
`data.order_status`	`string`	`FAILED`, `SUCCESS`, `REFUNDED`, `CANCELLED`, `REFUSED`
`data.alert_status`	`string`	`PROCESSING`, `PROCESSED`, `EXPIRED_UNPROCESSED`
`data.alert_type`	`string`	`CUSTOMER_DISPUTE`, `CONFIRMED_FRAUD`
`data.appeal_status`	`string`	`NOT_APPEAL`, `SUCCEED`, `APPEALED`, `FAILED`, `REJECTED`, `RECEPTION`

Notification example

{
    "version": "V1.6.0",
    "event_name": "ACQUIRING",
    "event_type": "acquiring.chargeback.alert.created",
    "event_id": "28377510-4ab4-48d7-8d26-4ef4c39e9ad4",
    "source_id": "Case2026012800063",
    "data": {
        "alert_amount": "11.45",
        "alert_create_time": "2026-01-28T16:33:13+08:00",
        "alert_currency": "SGD",
        "alert_status": "PROCESSING",
        "alert_type": "CUSTOMER_DISPUTE",
        "alert_update_time": "2026-01-28T16:34:02+08:00",
        "appeal_status": "NOT_APPEAL",
        "appeal_time": null,
        "merchant_order_id": "ecd9f2cf-1ae1-4194-929b-c8ffe96e745f",
        "order_amount": "129.11",
        "order_currency": "SGD",
        "order_status": "",
        "payment_intent_id": "PI2003785458999365632",
        "response_status": "",
        "response_time": null,
        "transaction_time": "2025-12-24T19:12:17+08:00"
    }
}